If you do not have a session key then here is how you connect.

www.avgsupport.com  or   www.avasthelp.com

 

Click on a representatives name that you see in the list. This will change, depending on the time of day and what support representatives are logged in and available for providing technical support for your PC or Laptop. Choose the steps below, depending on the web browser you use.

DIRECTION FOR FIREFOX USERS

 

When prompted, click on "Save File"

 

The Firefox Download screen should appear but if the download window did not automatically pop up, you can find it in the browsers menu under "Tools" which is next to "Help". Pull down to "Downloads" and select it by releasing mouse. You will see an orange "B" icon named "Bomgar"  in the list.  Double-click the orange "B".

 

If you can not find the window, minamize your browser and look on your desktop for an icon that looks like the following image.

 

Next you will get a prompt that tells you it's an executable file, click "OK"

 

 

The next prompt will be asking you to "accept" or "decline".   Please click "accept"

Sit back and relax while the experienced professional technician repairs your PC remotely!

 

 

DIRECTIONS FOR INTERNET EXPLORER (aka) the blue "e" on your desktop

 

When a user clicks on a reps name from the page at http://support.wallingdatasystems.com/

 They will see the following screens (using Internet Explorer)

 

Click Run on the first screen (below)

 

Then, the next screen the user will also click on "run"

That will install the support client application (it's very small and removes itself after the session) which will auto launch and prompt the user.

The above screen is immediately followed by a pop up window and a user must "accept" to allow our technicians to remotely access the PC

It is important that the user now leave the computer alone and NOT move the mouse around as a Support Technician is remotely viewing and controlling the host PC. At times the support representative may initiate a chat session to ask questions and provide the status to the user.

 

 

Once connected you'll see the remote support technician take over your computer to resolve and fix your issue.

 

 

When your PC problem is fixed you will be disconnected and we will no longer have access to your PC. Please fill out the short survey.

 

http://www.premiumsupportonline.com